To configure screen recording permission:

Once the control permission is enabled, you can instantly start controlling the Mac 10.14 Mojave. However, to control a Mac above 10.14, enable the screen recording permission by following the below steps.

Now click on the checkbox beside Zoho to enable control permission.

Select Zoho and click Open to list Zoho in the pane.Note: If you don't find Library in your User Name folder, use the key combination 'Cmd+Shift+.' to view hidden Library folder. Now, navigate to 'Machintosh HD/Users/(Your User Name)/Library/Application Support/ZohoMeetingNative/' from the file browsing panel that opens up. If Zoho is not listed in the pane, click on the small plus symbol beneath the pane. Click the checkbox beside Zoho to enable control permission.Navigate to System Preference > Security and Privacy > Privacy > Accessibility.To start controlling a Mac device of version 10.14 and above during remote support and unattended access sessions, accessibility and screen recording permissions have to be configured for Zoho Assist.

Hence, Zoho Assist wouldn't have sufficient permissions to remotely control your customer's Mac desktop. With the privacy restrictions in Mac devices of version 10.14 and above, accessibility and screen recording permissions to the computer is denied by default. Why am I not able to remotely control Mac devices above version 10.14?

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